The artificial intelligence-enabled customer experience in tourism : a systematic literature review
Nada Ghesh, Matthew Alexander and Andrew Davis
| Year of publication: |
2024
|
|---|---|
| Authors: | Ghesh, Nada ; Alexander, Matthew ; Davis, Andrew |
| Published in: |
Tourism review. - Bingley : Emerald, ISSN 1759-8451, ZDB-ID 2412174-5. - Vol. 79.2024, 5, p. 1017-1037
|
| Subject: | Customer experience (CX) | Artificial intelligence (AI) | AI-enabled customer experience (AICX) | AI-enabled technologies (AI-ETs) | Tourism | Systematic review | TCCM framework | Künstliche Intelligenz | Artificial intelligence | Beziehungsmarketing | Relationship marketing | Bibliometrie | Bibliometrics | Tourismuswirtschaft | Tourism industry | Tourismus | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TR-04-2023-0255 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015049375