The assessment of service quality in private hospitals in Amman area using the gap approach
Alaa Khraisat, Rateb J. Sweis, Rawan Saleh, Taghreed Suifan and Mohammed Hiyassat, Adel Sarea
| Year of publication: |
2017
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| Authors: | Khraisat, Alaa ; Sweis, Rateb J. ; Saleh, Rawan ; Suifan, Taghreed ; Hiyassat, Mohammed ; Sarea, Adel M. |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 22.2017, 3, p. 281-308
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| Subject: | Jordan | service quality | patients | gap model | SERVQUAL | healthcare | hospitals | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Jordanien | Patienten | Patients | Gesundheitswesen | Health care system | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011861155