The Beautiful, the Cheerful, and the Helpful: The Effects of Service Employee Attributes on Customer Satisfaction
| Year of publication: |
2013
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|---|---|
| Authors: | Keh, Hean Tat ; Ren, Run ; Hill, Sally Rao ; Li, Xuan |
| Published in: |
Psychology & marketing. - New York, NY : Wiley, ISSN 0742-6046, ZDB-ID 2269338. - Vol. 30.2013, 3, p. 211-226
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