The behavioral consequences of regret, anger, and frustration in service settings
Angelina Nhat Hanh Le and Huong Xuan Ho
| Year of publication: |
2020
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|---|---|
| Authors: | Le, Angelina Nhat Hanh ; Ho Xuan Huong |
| Published in: |
Journal of global marketing. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1528-6975, ZDB-ID 2068833-7. - Vol. 33.2020, 2, p. 84-102
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| Subject: | Confucian culture | blame attribution | coping strategies | negative emotions | Service failure | Emotion | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Coping-Strategie | Coping strategy | Beschwerdemanagement | Complaint management | Konfuzianismus | Confucianism | Kundenzufriedenheit | Customer satisfaction | Verhalten in Organisationen | Organizational behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/08911762.2019.1628330 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012260070