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Benchmarking national tourism organisations and agencies : understanding best performance
Lennon, J. John, (2006)
The economics of benchmarking : measuring performance for competitive advantage
Raa, Thijs ten, (2009)
Benchmarking in the public and nonprofit sectors : best practices for achieving performance breakthroughs
Keehley, Patricia, (2008)
Mastering statistical process control : a handbook for performance improvement using cases
Stapenhurst, Tim, (2005)
The benchmarking book : a how-to-guide to best practice for managers and practitioners
Stapenhurst, Tim, (2017)
Mastering Statistical Process Control
Stapenhurst, Tim, (2013)