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Making and maintaining the subject in call centre work
Winiecki, Don, (2007)
Call-Center - Rationalisierung im Dilemma
Gundtoft, Lars, (2000)
Problematic customers and turnover intentions of customer service employees
Poddar, Amit, (2012)
Women's entrepreneurship: exploring new avenues
Mirchandani, Kiran, (2005)
Practices of global capital : gaps, cracks and ironies in transnational call centres in India
Mirchandani, Kiran, (2010)
Transnationalism in Indian call centres
Mirchandani, Kiran, (2009)