The Call Centre: A Nursery for New Forms of Work Organisation?
| Year of publication: |
2004
|
|---|---|
| Authors: | Wickham, James ; Collins, Gráinne |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 24.2004, 1, p. 1-18
|