The case of licensed funeral directors : an empirical investigation of the dimensions and consequences of emotional labor
by J. R. Smith; Kimberly Dean Doesey; Alisa M. Mosley; Glenda B. Glover
Year of publication: |
2006
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Authors: | Smith, J. R. ; Doesey, Kimberly Dean ; Mosley, Alisa M. ; Glover, Glenda B. |
Published in: |
Journal of business and economic perspectives. - Martin, Tenn., ISSN 1528-5014, ZDB-ID 11798129. - Vol. 32.2006, 2, p. 195-212
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