The catch-22 of countering a moral occupational stigma in employee-customer interactions
Sven Mikolon, Sascha Alavi, Anika Reynders
| Year of publication: |
2021
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|---|---|
| Authors: | Mikolon, Sven ; Alavi, Sascha ; Reynders, Anika |
| Published in: |
Academy of Management journal : AMJ. - Valhalla, NY : Academy of Management, ISSN 0001-4273, ZDB-ID 221859-8. - Vol. 64.2021, 6, p. 1714-1739
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| Subject: | Personalführung | Leadership | Arbeitskräfte | Workforce | Beziehungsmarketing | Relationship marketing | Beruflicher Status | Occupational status | Stereotyp | Stereotype | Soziale Ausgrenzung | Social exclusion | Arbeitszufriedenheit | Job satisfaction | Schätzung | Estimation | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.5465/amj.2018.1487 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012813556