The challenging meet between human and artificial knowledge : a systems-based view of its influences on firms-customers interaction
Marialuisa Saviano, Marzia Del Prete, Jens Mueller and Francesco Caputo
| Year of publication: |
2023
|
|---|---|
| Authors: | Saviano, Marialuisa ; Prete, Marzia del ; Mueller, Jens ; Caputo, Francesco |
| Published in: |
Journal of knowledge management. - Bingley : Emerald, ISSN 1758-7484, ZDB-ID 2009195-3. - Vol. 27.2023, 11, p. 101-111
|
| Subject: | Artificial intelligence | Customer relationship management | Frontline interaction | Human intelligence | Künstliche Intelligenz | Beziehungsmarketing | Relationship marketing | Wissensmanagement | Knowledge management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JKM-12-2022-0940 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014495551