The Chinese way of response to hospitality service failure : the effects of face and guanxi
Mimi Li, Shangzhi (Charles) Qiu, Zhaoping Liu
| Year of publication: |
August 2016
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| Authors: | Li, Mimi ; Qiu, Shangzhi ; Liu, Zhaoping |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 57.2016, p. 18-29
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| Subject: | Face | Guanxi | Hospitality service failure | Chinese consumer | Soziales Netzwerk | Social network | China | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Gastgewerbe | Hospitality industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2016.05.002 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011581201