The co-production of service : modeling services in contact centers using hawkes processes
Andrew Daw, Antonio Castellanos, Galit B. Yom-Tov, Jamol Pender, Leor Gruendlinger
| Year of publication: |
2025
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|---|---|
| Authors: | Daw, Andrew ; Castellanos, Antonio ; Yom-Tov, Galit B. ; Pender, Jamol ; Gruendlinger, Leor |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md. : INFORMS, ISSN 1526-5501, ZDB-ID 2023019-9. - Vol. 71.2025, 3, p. 2635-2656
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| Subject: | industries: communications | probability: distribution comparisons | probability: stochastic model applications | Wahrscheinlichkeitsrechnung | Probability theory | Stochastischer Prozess | Stochastic process | Theorie | Theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/mnsc.2021.04060 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015412442