The competency model of hospitality service : why it doesn't deliver
Year of publication: |
2006
|
---|---|
Authors: | Chapman, Judith A. ; Lovell, Genevieve |
Institutions: | University of Western Sydney ; College of Business ; Sydney Graduate School of Business |
Publisher: |
Hong Kong MCB University Press |
Subject: | competencies | hospitality services | service delivery | skills | Australia | Hospitality Management |
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