The complementarity of frontline service employee creativity and attention to detail in service delivery
Phyra Sok, Keo Mony Sok, Tracey S. Danaher, and Peter J. Danaher
| Year of publication: |
August 2018
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|---|---|
| Authors: | Sok, Phyra ; Sok, Keo Mony ; Danaher, Tracey S. ; Danaher, Peter J. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 21.2018, 3, p. 365-378
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| Subject: | ambidexterity | creativity | attention to detail | frontline service employee performance | Kreativität | Creativity | Dienstleistungsberufe | Service workers | Dienstleistungssektor | Service industry | Verkaufspersonal | Salespeople | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670517746778 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011916526