The concept study of Servqual method’s gap
| Year of publication: |
2012
|
|---|---|
| Authors: | Wolniak, Radosław ; Skotnicka-Zasadzien, Bozena |
| Published in: |
Quality & Quantity: International Journal of Methodology. - Springer. - Vol. 46.2012, 4, p. 1239-1247
|
| Publisher: |
Springer |
| Subject: | Quality management | Service management | Quality services | Servqual | Model of quality |
| Extent: | text/html |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://www.econbiz.de/10010993040