The Conflict Resolution Process: The Two‐factor Theory and an Industrial Case

This is a case study of an industrial relations situation which had been characterized by strife and where the conflict was substantially reduced through a process which was initiated by the management. As such it provides a case example of the processes involved in the reduction of conflict in industry. The paper first outlines a model of the conflict resolution process and then presents and analyses the concrete events in these terms.

MoreLess

Year of publication:	1976
Authors:	Donaldson, Lex ; Lynn, Richard
Published in:	Personnel Review. - MCB UP Ltd, ISSN 1758-6933, ZDB-ID 1480053-6. - Vol. 5.1976, 2, p. 21-28
Publisher:	MCB UP Ltd

More details

Type of publication:	Article
Type of publication (narrower categories):	review-article
Language:	English
Other identifiers:	10.1108/eb055306 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014974642