The Consequence of Customer Verbal Aggression: The Moderating Roles of Person-Organization Fit
Year of publication: |
2016
|
---|---|
Authors: | Yeh, Ching-Wen |
Published in: |
International Journal of Customer Relationship Marketing and Management (IJCRMM). - IGI Global, ISSN 1947-9255, ZDB-ID 2586883-4. - Vol. 7.2016, 3 (01.07.), p. 18-33
|
Publisher: |
IGI Global |
Subject: | COR Theory | Customer Aggression | Customers Behavior | Emotional Dissonance | Person-Organization Fit | Service Management | Service Sabotage | Stimulus–Organism–Response |
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