The Consequences of Information Overload in Knowledge Based Service Economies: An Empirical Research Conducted in Geneva

We have conducted survey research to measure the perception of the Genevese population regarding the problem of information overload. The sample size is 581. Main findings indicate that information overload is a real concern in Geneva and seems to affect the efficiency of companies. Themes like sources and mediums of communications, utility of information, information pollution are investigated. In the first part of the analysis, we propose descriptive statistics. In the second part we explore a few hypotheses that are tested. [<i>Service Science</i>, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]