The consumer as "transient employee": Consumer satisfaction through the lens of job-performance models
| Year of publication: |
2003
|
|---|---|
| Authors: | Namasivayam, Karthik |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 14.2003, 3-4, p. 420-435
|