The convenience revolution : how to deliver a customer service experience that disrupts the competition and creates fierce loyalty
Shep Hyken
| Year of publication: |
[2018]
|
|---|---|
| Authors: | Hyken, Shep |
| Publisher: |
[2018]: Shippensburg, PA : Sound Wisdom |
| Subject: | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Kundenbindung | Customer retention |
| Description of contents: |
When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals
Table of Contents [gbv.de]
|
| Extent: | 207 Seiten 23 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references (page 202) and index |
| ISBN: | 978-1-64095-052-8 ; 1-64095-052-4 ; 978-1-64095-053-5 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012199026