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The crisis that keeps going ... and going ... and going
Pearson, Christine M., (2012)
The cost of bad behavior : how incivility is damaging your business and what to do about it
Pearson, Christine, (2009)
FEATURES - A BLUEPRINT FOR CRISIS MANAGEMENT - Nothing prepares a firm to manage the unexpected like versatile, well-developed preparations.
Pearson, Christine, (2002)