The Cost of Customer Satisfaction: A Framework for Strategic Cost Management in Service Industries
| Year of publication: |
2007
|
|---|---|
| Authors: | Cugini, Antonella ; Carù, Antonella ; Zerbini, Fabrizio |
| Published in: |
European accounting review. - London : Routledge, ISSN 0963-8180, ZDB-ID 11286866. - Vol. 16.2007, 3, p. 499-530
|