The Critical Role of Perceived Risk and Trust in Determining Customer Satisfaction with Automated Banking Channels
| Year of publication: |
2009
|
|---|---|
| Authors: | Cockrill, Antje ; Goode, Mark ; Beetles, Andrea |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 30.2009, 2, p. 174
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