The customer consequences of returns in online retailing : an empirical analysis
Stanley E. Griffis; Shashank Rao; Thomas J. Goldsby; Tarikere T. Niranjan
| Year of publication: |
2012
|
|---|---|
| Authors: | Griffis, Stanley E. ; Rao, Shashank ; Goldsby, Thomas J. ; Niranjan, Tarikere T. |
| Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 30.2012, 4, p. 282-294
|
| Subject: | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009550082