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The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L., (2013)
Progress in loyalty program research : facts, debates, and future research
Xie, Karen L., (2013)
The value of self-service : long-term effects of technology-based self-service usage on customer retention
Scherer, Anne, (2015)
The recession of 1990 : an Austrian explanation
Hughes, Arthur Middleton, (1997)
Strategic database marketing
Hughes, Arthur Middleton, (2005)
Strategic database marketing : the masterplan for starting and managing a profitable, customer-based marketing program
Hughes, Arthur Middleton, (2012)