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Perceived fairness of differential customer treatment
Mayser, Sabine, (2011)
Perceived fairness of differential customer treatment : consumers' understanding of distributive justice really matters
Mayser, Sabine, (2013)
Private and public voice : exploring cultural influence
Swanson, Scott R., (2011)
Les comportements des clients citadins malgaches face à un service d'assistance clients : cas de la Societé Orange
Rakotomalala Ramandimbiarison, Lova Mirella, (2014)