The customer rules : the 14 indespensible, irrefutable, and indisputable qualities of the greatest service companies in the world
C. Britt Beemer ; Robert L. Shook
| Year of publication: |
2009
|
|---|---|
| Authors: | Beemer, C. Britt ; Shook, Robert L. |
| Publisher: |
New York, NY [u.a.] : McGraw-Hill Professional |
| Subject: | Dienstleistungsbetrieb | Kundenmanagement | Erfolg | Beziehungsmanagement | Customer relations |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVII, 332 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 978-0-07-160365-2 ; 0-07-160365-4 |
| Classification: | Dienstleistungen: Allgemeines ; Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004924394