The customer service management process
A. Michael Knemeyer, Douglas M. Lambert and Sebastián J. García-Dastugue
| Year of publication: |
2008
|
|---|---|
| Authors: | Knemeyer, A. Michael ; Lambert, Douglas M. ; García-Dastugue, Sebastián J. |
| Published in: |
Supply chain management : processes, partnerships, performance. - Sarasota, Fla. : Supply Chain Management Institute, ISBN 978-0-9759949-3-1. - 2008, p. 69-86
|
| Subject: | Kundenservice | Customer service | Strategisches Management | Strategic management | Lieferkette | Supply chain | Theorie | Theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003859337