The customer service solution : managing emotions, trust, and control to win your customer's business
Sriram Dasu and Richard B. Chase
| Year of publication: |
2013
|
|---|---|
| Authors: | Dasu, Sriram ; Chase, Richard B. |
| Publisher: |
New York, NY [u.a.] : McGraw-Hill Education |
| Subject: | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Produktgestaltung | Product design | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry | USA | United States |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XVI, 223 S. graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Ratgeber ; Guidebook |
| Language: | English |
| Notes: | Includes bibliographical references and index Erscheint: 01. Juli 2013 |
| ISBN: | 978-0-07-180993-1 ; 0-07-180993-7 ; 978-0-07-180999-3 ; 0-07-180999-6 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013469204