The dark side of robot usage for hotel employees : an uncertainty management perspective
Su-Ying Pan, Yangpeng Lin, Jose Weng Chou Wong
| Year of publication: |
2025
|
|---|---|
| Authors: | Pan, Su-Ying ; Lin, Yangpeng ; Wong, Jose Weng Chou |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 2001580-X. - Vol. 106.2025, Art.-No. 104994, p. 1-12
|
| Subject: | Customer satisfaction | Learning goal orientation | Organizational investment | Robot risk awareness | Service robot | Withdrawal behavior at work | Roboter | Robot | Kundenzufriedenheit | Arbeitsverhalten | Work behaviour | Hotellerie | Hotel industry | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2024.104994 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015077612