The dark side of service management : new insights into negative customer response to service divestment
vorgelegt von Dipl.-Kffr. Christina Maria Hänel ; Erstgutachter: Prof. Dr. Maik Hammerschmidt, Zweitgutachterin: Prof. Dr. Yasemine Boztuǧ, Drittgutachter Prof. Dr. Waldemar Toporowski
| Year of publication: |
2019
|
|---|---|
| Authors: | Hänel, Christina Maria |
| Other Persons: | Hammerschmidt, Maik (degree supervisor) ; Boztuğ, Yasemin (degree supervisor) ; Toporowski, Waldemar (degree supervisor) |
| Publisher: |
Göttingen |
| Subject: | Dienstleistungsmanagement | Service management | Produktmanagement | Product management | Desinvestition | Disinvestment | Konsumentenverhalten | Consumer behaviour | USA | United States |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | VI, 157 Seiten Illustrationen |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift |
| Language: | English |
| Thesis: | Dissertation, Georg-August-Universität Göttingen, 2018 |
| Notes: | Literaturverzeichnis: Seite 144-154 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012131195