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Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen, (2022)
Gamification in OTA platforms : a mixed-methods research involving online shopping carnival
Shi, Si, (2022)
A study on factors that increase customer value when conducting television shopping
Fu, Hsin-Pin, (2016)
Knowledge sharing and customer relationship management in the travel service alliances
Ku, Edward C. S., (2009)
Customer focus, service process fit and customer relationship management profitability : the effect of knowledge sharing
Fan, Yi Wen, (2010)
An empirical investigation of the impacts of internal/external facilitators on the project success of ERP : a structural equation model
Tsai, Wen-hsien, (2010)