The design of software-agent architecture for customer relationship management in utility service-based business
Jing-Jang Hwang; Ta-Tao Chuang; Kazuo Nakatani; Wen-Hung Yeh
| Year of publication: |
2014
|
|---|---|
| Authors: | Hwang, Jing-Jang ; Chuang, Ta-Tao ; Nakatani, Kazuo ; Yeh, Wen-Hung |
| Published in: |
International journal of business and systems research. - Genève : Inderscience Enterprises, ISSN 1751-200X, ZDB-ID 2422801-1. - Vol. 8.2014, 3, p. 256-277
|
| Subject: | information integration | customer relationship management | CRM | software agent | utility service-based business | XML | Beziehungsmarketing | Relationship marketing | Software | Agentenbasierte Modellierung | Agent-based modeling | Betriebliches Informationssystem | Business intelligence system |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011306167