The design thinking toolbox : a guide to mastering the most popular and valuable innovation methods

Intro -- The Design Thinking Toolbox -- Preface -- Contents -- The Toolbox in a nutshell -- The global survey -- Results of the survey -- What is design thinking? -- Design thinking? -- Who is Lilly? -- Quick start -- The Toolbox -- Warm-ups that fit the setting -- Popular warm-ups -- Clapping game -- Bingo -- Stop &amp -- go -- 30 circles -- Ninja -- Marshmallow challenge -- Phase: Understand -- Problem statement -- Design principles -- Interview for empathy -- Explorative interview -- Ask 5x why -- 5W+H questions -- Jobs to be done -- Extreme users/Lead users -- Stakeholder map -- Emotional response cards -- Phase: Observe -- Empathy map -- Persona/User profile -- Customer journey map -- AEIOU -- Analysis questions builder -- Peers observing peers -- Trend analysis -- Phase: Define point of view -- "How might we..." question -- Storytelling -- Context mapping -- Define success -- Vision cone -- Critical items diagram -- Phase: Ideate -- Brainstorming -- 2x2 Matrix -- Dot voting -- 6-3-5 Method -- Special brainstorming -- Analogies &amp -- benchmarking as inspiration -- NABC -- Blue ocean tool &amp -- buyer utility map -- Phase: Prototype -- Frequently used kinds of prototypes -- Focused experiments - Critical Experience Prototype (CEP) &amp -- Critical Function Prototype (CFP) -- Crazy experiments - Dark horse prototype -- Combined experiments - Funky prototype -- Imagining the future - Vision prototype -- Prototype with a first function - functional (system) prototype -- Solutions in detail - "X is finished" -- (Hopefully) at the finish - Final prototype -- Exploration map -- Prototype to test -- Service blueprint -- MVP = Minimum viable product -- Phase: Test -- Testing sheet -- Feedback capture grid -- Powerful questions in experience testing -- Solution interview -- Structured usability testing -- A/B Testing -- Phase: Reflect.