The determinant factors of continuance use of customer service chatbot in Indonesia e-commerce : extended expectation confirmation theory
Arta Moro Sundjaja, Prio Utomo and Fredella Colline
| Year of publication: |
2025
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|---|---|
| Authors: | Sundjaja, Arta Moro ; Utomo, Prio ; Colline, Fredella |
| Published in: |
Journal of science and technology policy management : JSTPM. - Bingley : Emerald, ISSN 2053-4639, ZDB-ID 2771727-6. - Vol. 16.2025, 1, p. 182-203
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| Subject: | Customer service chatbot | Indonesia E-commerce | Chatbot quality | Extended expectation confirmation theory | Chatbot disclosure | Indonesien | Indonesia | Electronic Commerce | E-commerce | Kundenservice | Customer service | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTPM-04-2024-0137 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015206785