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Deming management method : subjecting theory to moderating and contextual effects
Singh, Prakash J., (2013)
Total quality management : text, cases, and readings
Ross, Joel E., (1994)
Qualitätsmanagement und Zertifizierung : von DIN ISO 9000 zum Total-Quality-Management
Stauss, Bernd, (1994)
UK science and technology : policy, controversy and advice
Williams, Roger, (1988)
Organizational learning : an exploration of organizational memory and its role in organizational change processes
Bent, Jacqueline van der, (1998)
The concepts and practices of total quality management
Wiele, Ton van der, (1999)