The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Ateeque Shaikh, Shubhomoy Banerjee and Baljeet Singh
| Year of publication: |
2023
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|---|---|
| Authors: | Shaikh, Ateeque ; Banerjee, Shubhomoy ; Singh, Baljeet |
| Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 44.2023, 2/3, p. 121-141
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| Subject: | E-service quality | emerging markets | India | loyalty | trust | Dienstleistungsqualität | Service quality | Indien | Schwellenländer | Emerging economies | Beziehungsmarketing | Relationship marketing | Electronic Commerce | E-commerce | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Privatkundengeschäft | Personal banking | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking |
| Description of contents: | Description [doi.org] |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2022.2161811 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014320365