The digital library: a case study in intelligent content management

Purpose – This paper describes the application of semantic knowledge technology to a case study in intelligent content management, specifically the BT digital library. The intention is to test the technology being developed within semantically‐enabled knowledge technology (SEKT) and provide feedback to the development process. This will verify the viability of our technology and verify that we are using semantic knowledge technology to satisfy the real requirements of users. The case study will also serve as a shop window for the technology. Design/methodology/approach – During the initial stage of the project, user requirements were collected by means of a questionnaire and also an in‐depth focus group. Combined with a study of the existing literature on digital libraries, this enabled an enhanced digital library system to be designed using SEKT technologies. Findings – Work so far has verified that semantic knowledge technologies can be used to enhance the value of digital libraries. During the later stages of the SEKT project detailed trials will enable the SEKT functionality to be fine‐tuned for the precise needs of users. Practical implications – To be of value, semantic knowledge technologies must take into account the needs and behaviour of users. For example, a strong lesson from our focus group was that users wish to feel in control of the technology. Originality/value – The paper illustrates how semantic knowledge technology can be used in a specific application. This application is valuable in itself, and will provide feedback to help understand how semantic knowledge technology can be used to provide user benefit in general.