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The drivers of customer and corporate profitability : modeling, measuring, and managing the causal relationships
Epstein, Marc J., (2000)
STRATEGY-FINANCE - Linking Actions to Profits in Strategic Decision Making - The Action-Profit Linkage Model helps firms identify, measure and understand the causal links between actions and profits.
Epstein, Marc J., (2001)
Product consumption-based affective responses and postpurchase processes
Westbrook, Robert A., (1987)