The dual effect of anthropomorphism on customers' decisions to use artificial intelligence devices in hotel services
Year of publication: |
2023
|
---|---|
Authors: | Alsaad, Abdallah Khalaf |
Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 32.2023, 8, p. 1048-1076
|
Subject: | anthropomorphism | artificial intelligence | identity threat | social presence | technology acceptance |
-
AI-based chatbots in customer service and their effects on user compliance
Adam, Martin, (2020)
-
Social companionship with artificial intelligence : recent trends and future avenues
Chaturvedi, Rijul, (2023)
-
AI-based chatbots in customer service and their effects on user compliance
Adam, Martin, (2021)
- More ...
-
HRM practices and the multifaceted nature of organization performance
Taamneh, Abdallah, (2018)
-
Collaboration : the key to gain value from IT in supply chain
Alsaad, Abdallah Khalaf, (2018)
-
Ethical judgment, subjective norms, and ethical consumption : the moderating role of moral certainty
Alsaad, Abdallah Khalaf, (2021)
- More ...