The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc, Le Nguyen Hau, Pham Ngoc Thuy
| Year of publication: |
2022
|
|---|---|
| Authors: | Nguyen Hong Phuoc ; Le Nguyen Hau ; Pham Ngoc Thuy |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 16.2022, 1, p. 159-186
|
| Subject: | Service frontliner | Autonomous motivation | Deep acting | Service co-creation | Innovative behaviour | Automotive retail service | Kundenintegration | Customer integration | Motivation | Dienstleistung | Services | Innovation | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-021-00473-6 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013172571