The dynamic role of "should expectation" in service recovery paradox
Tu Rungting; Chen Ke; Lin Cheryl C. J.
| Year of publication: |
2009
|
|---|---|
| Authors: | Tu, Rungting ; Chen, Ke ; Lin, Cheryl C. J. |
| Published in: |
Frontiers of business research in China : selected publications from Chinese universities. - Beijing : Higher Education Press, ISSN 1673-7326, ZDB-ID 2388653-5. - Vol. 3.2009, 4, p. 583-598
|
| Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Theorie | Theory | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zsfassung in chin. Sprache |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003923739