The dynamics in asymmetric effects of multi-attributes on customer satisfaction : evidence from COVID-19
Jong Min Kim, Jiahao Liu and Keeyeon Ki-cheon Park
| Year of publication: |
2023
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|---|---|
| Authors: | Kim, Jong Min ; Liu, Jiahao ; Park, Keeyeon Ki-cheon |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 35.2023, 10, p. 3497-3517
|
| Subject: | Asymmetric effects | Covid-19 | Customer satisfaction | Hotel industry | Multi-attributes | Service quality | Kundenzufriedenheit | Dienstleistungsqualität | Hotellerie | Coronavirus |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-02-2022-0170 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014334322