The EBS management model : an effective measure of e-commerce satisfaction in SMEs in the service industry from a management perspective
Mingxuan Wu; Ergun Gide; Rod Jewell
| Year of publication: |
2014
|
|---|---|
| Authors: | Wu, Mingxuan ; Gide, Ergun ; Jewell, Rod |
| Published in: |
Electronic commerce research. - Dordrecht : Springer Science + Business Media Inc., ISSN 1389-5753, ZDB-ID 2106016-2. - Vol. 14.2014, 1, p. 71-86
|
| Subject: | Business satisfaction | e-Commerce | EBS | Management model | Service industry | SMEs | KMU | SME | Dienstleistungssektor | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Management | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | European Business School |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010362461