The effect of a caring climate on frontline employees' turnover intention in the service industry : a serial multiple mediation model
Boshra H. Namin, Einar Marnburg and Åse Helene Bakkevig Dagsland
| Year of publication: |
2022
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|---|---|
| Authors: | Namin, Boshra Hejraty ; Marnburg, Einar ; Dagsland, Åse Helene Bakkevig |
| Published in: |
Scandinavian journal of hospitality and tourism. - London [u.a.] : Taylor and Francis, ISSN 1502-2269, ZDB-ID 2081107-X. - Vol. 22.2022, 3, p. 235-254
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| Subject: | Caring climate | coworker incivility | emotional exhaustion | frontline service employees | turnover intention | Mitarbeiterbindung | Employee retention | Dienstleistungssektor | Service industry | Betriebsklima | Work climate | Arbeitsmobilität | Labour mobility | Arbeitszufriedenheit | Job satisfaction | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Stress | Work stress | Verkaufspersonal | Salespeople | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15022250.2022.2047778 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013271042