The effect of customer incivility on employees' work effort and intention to quit : mediating role of job satisfaction
Ali Doğantekin, Erhan Boğan, Bekir Bora Dedeoğlu
| Year of publication: |
2023
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|---|---|
| Authors: | Doğantekin, Ali ; Boǧan, Erhan ; Dedeoğlu, Bekir Bora |
| Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 45.2023, p. 1-11
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| Subject: | Customer incivility | Frontline hotel employees | Intention to quit | Job satisfaction | Work effort | Arbeitszufriedenheit | Arbeitsverhalten | Work behaviour | Leistungsmotivation | Work motivation | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Tourismusberufe | Tourism employees | Arbeitskräfte | Workforce | Mitarbeiterbindung | Employee retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tmp.2022.101071 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014283435