The effect of e-service quality on football fan satisfaction and fan loyalty toward the websites of their favorable football teams
Javad Khazaei Pool (Department of Management, University of Isfahan, Isfahan, Iran), Ali Dehghan (Department of Management, California Lutheran University, Thousand Oaks, CA, USA), Hadi Balouei Jamkhaneh (Department of Management, University of Mazandaran, Babolsar, Iran), Akbar Jaberi (Department of Sport Management, University of Tehran, Tehran, Iran), Maryam Sharifkhani (Department of Management, University of Isfahan, Isfahan, Iran)
| Year of publication: |
January-March 2016
|
|---|---|
| Authors: | Pool, Javad Khazaei ; Dehghan, Ali ; Balouei Jamkhaneh, Hadi ; Jaberi, Akbar ; Sharifkhani, Maryam |
| Published in: |
International journal of e-business research : an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1548-1131, ZDB-ID 2201735-5. - Vol. 12.2016, 1, p. 43-57
|
| Subject: | Electronic Loyalty | Electronic Satisfaction | E-Services | E-S-QUAL | Football Fans | Fußball | Football | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Website | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Profisport | Professional sports | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Sportveranstaltung | Sport event |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/IJEBR.2016010103 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011446648