The effect of gaze on consumers' encounter evaluation
Pernille Andersson, Erik Wästlund and Per Kristensson (Department of Psychology, Service Research Center, Karlstad University, Karlstad, Sweden)
| Year of publication: |
2016
|
|---|---|
| Authors: | Andersson, Pernille ; Wästlund, Erik ; Kristensson, Per |
| Published in: |
International journal of retail & distribution management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-0552, ZDB-ID 1026884-4. - Vol. 44.2016, 4, p. 372-396
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| Subject: | Satisfaction | Frontline employee | Encounter experience | Eye gaze | Social impression | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Experiment | Verkaufspersonal | Salespeople | Kundenservice | Customer service | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJRDM-03-2015-0034 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011515570