The effect of hotel employee resilience during COVID-19 : the moderation role of perceived risk and challenge stressors
Year of publication: |
2023
|
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Authors: | Xie, Chaowu ; Zhang, Jiangchi ; Chen, Yanying ; Morrison, Alastair M. |
Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 46.2023, p. 1-14
|
Subject: | Belief restoration | Resilience | Self-determination theory | Service quality | Turnover intentions | Coronavirus | Dienstleistungsqualität | Coping-Strategie | Coping strategy | Hotellerie | Hotel industry | Stress | Work stress | Arbeitszufriedenheit | Job satisfaction | Tourismusberufe | Tourism employees | Arbeitsmobilität | Labour mobility | Mitarbeiterbindung | Employee retention |
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