The effect of human-robot collaboration on frontline employees' service performance : a resource perspective
Ling Tan, Cuiqiao Liu, Yongli Wang, Ya Li, Jie Zhao, Shuchun Wang, Bixin Zhong
| Year of publication: |
2025
|
|---|---|
| Authors: | Tan, Ling ; Liu, Cuiqiao ; Wang, Yongli ; Li, Ya ; Zhao, Jie ; Wang, Shuchun ; Zhong, Bixin |
| Subject: | Conservation of resource theory | Human-robot collaboration | Positive emotions | Role breadth self-efficacy | Service performance | Trust in robots | Dienstleistungsqualität | Service quality | Emotion | Vertrauen | Confidence | Verkaufspersonal | Salespeople | Arbeitsleistung | Job performance | Roboter | Robot | Ressourcenorientierter Ansatz | Resource-based view | Dienstleistungssektor | Service industry |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.104033 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015358533